FAQ

Frequently Asked Questions

Have a question that isn't covered here? Send it over and you'll get a straight answer.

Is the Check-Up Really Free?

Yes. Your written report arrives within one business day, and it's yours to keep whether or not you go ahead. It's the easiest way to see how CedarTech works and whether it's a good fit. The check-up is a review only, and nothing is changed without your written approval. It is not a penetration test, and it can't promise to find every issue.

How Much Does Monthly Support Cost?

It's a flat monthly fee based on how many people are in your office, so you always know what you're paying. You'll get an exact quote after the check-up. Founding clients get their first month free (remote support, up to about 3 hours, with a signed agreement first) and a reduced rate locked in for a year.

We Already Use Software Like Jobber, Clio or QuickBooks. Can You Still Help?

Definitely. Tools that already work for you stay in place. CedarTech makes sure they're set up properly, connected to your email and files, and secured.

Is My Data Safe with You?

Everything stays in your own accounts, and you keep full ownership of every password and file. CedarTech doesn't connect to accounting, patient or case-management systems unless you ask. It doesn't need to open your clients' records, and any it can't avoid are handled under a signed confidentiality agreement.

What If I Just Need One Thing Fixed?

That's completely fine, and it's how a lot of good working relationships start. Describe the problem and you'll have a clear price before any work starts.

Do You Work Outside Calgary?

Yes. On-site service covers Calgary, Airdrie, Cochrane, Okotoks, Chestermere, Strathmore and Rocky View County, with remote help when that's faster.

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